Refund policy
At RAD Essentials, we care about your satisfaction. Because our products are handcrafted and often made for personal use, we have a clear return policy in place to maintain safety, hygiene, and product integrity.
Returns
Our return policy lasts 14 days from the date of purchase. After 14 days, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
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Your item must be unused, unopened, and in the same condition that you received it.
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It must be returned in the original packaging.
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Returns are accepted only for defective or damaged items.
Please note:
Due to the nature of our products, we cannot accept returns on opened shea butter, body butters, face care products, or oils. These items are considered final sale once opened.
Non-Returnable Items
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Opened skincare or personal care products
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Gift cards
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Downloadable software or digital items
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Perishable goods (food, etc.)
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Sanitary or intimate items
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Hazardous materials, flammable liquids or gases
Return Process
Before sending anything back, please email us at radcreations29@gmail.com to create a return request. We will issue a claim number and return instructions.
Returns sent without a claim number will not be accepted or refunded.
Partial Refunds (if applicable)
Only partial refunds may be granted for:
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Items not in their original condition
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Items returned more than 5 days after delivery
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Items damaged or missing parts not due to our error
Refunds
Once your return is received and inspected, we will email you to confirm whether your refund is approved.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
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Recheck your bank or credit card account.
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Contact your credit card company (processing time may vary).
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Contact your bank if necessary.
If you’ve done all this and still don’t see your refund, email us at radcreations29@gmail.com.
Sale Items
All sale items are final sale and not eligible for return or refund.
Exchanges
We only replace items if they are defective or damaged upon arrival.
To request an exchange, please email us at radcreations29@gmail.com with your order details.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of your return.
If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.
Shipping
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You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If a refund is approved, the return shipping cost will be deducted from the total.
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However, if the return is due to a mistake on our part or a defective product, RAD Essentials will cover the return shipping.
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To start the return process, email us at radcreations29@gmail.com and we’ll provide return instructions and a claim number.
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Shipping times for exchanged products may vary depending on your location.